These Terms do not alter in any way the terms or conditions of any other agreement you may have with us or our subsidiaries or affiliates for products, services, or otherwise. We may make changes to these Terms from time to time. If we make changes, we will provide notice of such changes, such as by sending an email notification, providing notice through our Services, or posting the amended Terms to our Services and updating the "Last Updated" date above. Unless we say otherwise in our notice, the amended Terms will be effective immediately and your continued access to and use of our Services after we provide notice will confirm your acceptance of the changes. If you do not agree to the amended Terms, you must stop accessing and using our Services.
If you have any questions about these Terms, our Services, or the delivery of Supply, please contact us at [email protected].
You must be at least 18 years of age to access or use our Services. By using the Services, you also represent and warrant that you (a) either own or live on the property where the Supply will be provided, (b) have full power and authority to enter into these Terms and that in so doing, will not violate any other agreement to which you are a party, and (c) have not been previously suspended or removed from the Services, or engaged in any activity that could result in suspension or removal from the Services.
In addition to these Terms, we may ask you to accept additional terms that apply to specific features, products, services, or the jurisdiction of the property receiving the Supply. To the extent any additional terms conflict with these Terms, the additional terms govern with respect to your access to or use of the applicable feature, product, service, or Supply.
You may need to register for an account to access some or all of our Services. If you register for an account, you must provide accurate account information and promptly update this information if it changes. You also must maintain the security of your account and promptly notify us if you discover or suspect that someone has accessed your account without your permission. If you permit others to use your account credentials, you are responsible for the activities of such users that occur in connection with your account.
By creating a Drift account, you also consent to receive electronic communications from Drift (e.g., via email or by posting notices on our Services). These communications may include notices about your account (e.g., password changes and other transactional information) and are part of your relationship with us. You agree that any notices, agreements, disclosures or other communications that we send to you electronically will satisfy any legal communication requirements, including, but not limited to, that such communications be in writing.
When you sign up on our Services to purchase Supply, you will designate Drift as your agent to (a) negotiate, enter, and administer agreements between you and the energy source providers of the Supply, including, but not limited to, determining the schedule for Supply delivery; (b) initiate, manage, and maintain accounts on your behalf with third parties, including with your local distribution utility system, in connection with provision of our Services and (c) perform any other actions as provided within these Terms or any additional terms. Please see our Electric Sales Agreement for specific information regarding the terms of sale that apply when you purchase Supply through our Services.
Continuous Subscriptions Paid for by Credit, Debit, or Other Electronic Payment Methods. When you register for a Supply subscription, you expressly acknowledge and agree that (a) Drift (or our third party payment processor) is authorized to charge you for your Supply subscription (in addition to any applicable taxes and other charges) for as long as your Supply subscription continues, and (b) your Supply subscription is continuous until you cancel it or we suspend or stop providing Supply or access to the Services in accordance with these Terms. Please see our Frequently Asked Questions page for specific information regarding your auto payment options and rights.
Cancellation Policy. Unless otherwise provided in these Terms or in additional terms, you may cancel your Supply subscription at any time by going to the Support Request section of your Drift account dashboard and choosing “cancel or pause account” or by calling 844-292-9295. While your subscription is active, charges (including any applicable taxes and other charges) will show up as “Order Processed”. Any order identified as “Order Processed” on your Drift account dashboard must be paid. You will be responsible for all charges (including any applicable taxes and other charges) incurred with respect to any Supply order processed prior to the cancellation of your Supply subscription. Updating the property associated with your Supply subscription does not constitute a cancellation, however monthly charges will vary from property to property.
In the event you cancel your Supply subscription, please note that we may still send you promotional communications about Drift, unless you opt out of receiving those communications by following the unsubscribe instructions provided therein.
You will not violate any applicable law, contract, intellectual property or other third-party right or commit a tort, and you are solely responsible for your conduct while accessing or using our Services. You will not:
Our Services and the text, graphics, images, photographs, videos, illustrations, trademarks, trade names, service marks, logos, slogans and other content contained therein (collectively, the "Drift Content") are owned by or licensed to Drift and are protected under both United States and foreign laws. Except as explicitly stated in these Terms, Drift and our licensors reserve all rights in and to our Services and the Drift Content. You are hereby granted a limited, nonexclusive, nontransferable, non-sublicensable, revocable license to access and use our Services and Drift Content for your own personal, commercial and industrial use, however, such license is subject to these Terms and does not include any right to (a) sell, resell or commercially use our Services or Drift Content; (b) copy, reproduce, distribute, publicly perform or publicly display Drift Content, except as expressly permitted by us or our licensors; (c) modify the Drift Content, remove any proprietary rights notices or markings, or otherwise make any derivative uses of our Services or Drift Content; (d) use any data mining, robots or similar data gathering or extraction methods; and (e) use our Services or Drift Content other than for their intended purposes. Any use of our Services or Drift Content other than as specifically authorized herein, without our prior written permission, is strictly prohibited and will terminate the license granted herein.
Any questions, comments, suggestions, ideas, original or creative materials or other information you submit about Drift, Supply, or our products or Services (collectively, "Feedback"), is non-confidential and will become the sole property of Drift. We will own exclusive rights, including, without limitation, all intellectual property rights, in and to Feedback and will be entitled to the unrestricted use and dissemination of Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you.
To the fullest extent permitted by applicable law, you will indemnify, defend, and hold harmless Drift, our subsidiaries and affiliates, and each of our respective officers, directors, agents, partners and employees (individually and collectively, the "Drift Parties") from and against any loss, liability, claim, demand, damages, expenses or costs ("Claims")arising out of or related to (a) your access to or use of our Services; (b) your access to or use of Supply or other products or services provided by Drift; (c) your Feedback; (d) your violation of these Terms; or (f) your conduct in connection with our Services or the purchase, sale, provision, receipt or use of the Supply. You agree to promptly notify the Drift Parties of any third party Claims, cooperate with the Drift Parties in defending such Claims and pay all fees, costs and expenses associated with defending such Claims (including, but not limited to, attorneys' fees). You also agree that the Drift Parties will have control of the defense or settlement of any third party Claims. This indemnity is in addition to, and not in lieu of, any other indemnities set forth in a written agreement between you and the Drift Parties.
We do not control, endorse or take responsibility for any User Content or third-party content available on or linked to by our Services.
Your use of our Services and Supply is at your sole risk. Drift makes no representations or warranties regarding our Services or Supply other than those expressly set forth in these Terms or in additional terms provided by Drift. Our Services and Supply are provided "as is" and "as available" without warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. In addition, Drift does not represent or warrant that our Services are accurate, complete, reliable, current or error-free. While Drift attempts to make your access to and use of our Services safe, we cannot and do not represent or warrant that our Services or servers are free of viruses or other harmful components. You assume the entire risk as to the quality and performance of the Services.
The Drift Parties will not be liable to you under any theory of liability—whether based in contract, tort, negligence, strict liability, warranty, or otherwise—for any indirect, consequential, incidental, or special damages or lost profits, even if the Drift Parties have been advised of the possibility of such damages.
Unless otherwise provided in these Terms or in any additional terms, the total liability of the Drift Parties, for any claim arising out of or relating to these Terms, our Services, or Supply, regardless of the form of the action, is limited to the single largest monthly invoice amount you paid to Drift in the twelve (12) months immediately prior to when the Claim arose.
The limitations set forth in this section will not limit or exclude liability for personal injury, death or property damage caused by the Services or for the gross negligence, fraud or intentional, willful, malicious or reckless misconduct of Drift or the other Drift Parties.
To the fullest extent permitted by applicable law, you release Drift and the other Drift Parties from responsibility, liability, claims, demands, and/or damages (actual and consequential) of every kind and nature, known and unknown (including, but not limited to, claims of negligence), arising out of or related to disputes between users and the acts or omissions of third parties. You expressly waive any rights you may have under California Civil Code § 1542 as well as any other statute or common law principles that would otherwise limit the coverage of this release to include only those claims which you may know or suspect to exist in your favor at the time of agreeing to this release.
By accessing or using our Services, you consent to the processing, transfer and storage of information about you in and to the United States and other countries, where you may not have the same rights and protections as you do under local law.
Please read the following section carefully because it requires you to arbitrate certain disputes and claims with Drift and limits the manner in which you can seek relief from us.
Except for (a) small claims disputes in which you or Drift seek to bring an individual action in small claims court located in the county of your billing address, (b) disputes in which you or Drift seeks injunctive or other equitable relief for the alleged unlawful use of intellectual property, or (c) claims or disputes related solely to billing for the provision and delivery of Supply, you and Drift waive your rights to a jury trial and to have any dispute arising out of or related to these Terms, the Services, or the provision, delivery or use of the Supply resolved in court. Instead, except as excluded in the preceding sentences, all disputes will be resolved through confidential binding arbitration held in King County, Washington (or, alternatively, via telephone or video conference) in accordance with the Streamlined Arbitration Rules and Procedures ("Rules") of the Judicial Arbitration and Mediation Services ("JAMS"), which are available on the JAMS website and hereby incorporated by reference. You either acknowledge and agree that you have read and understand the rules of JAMS or waive your opportunity to read the rules of JAMS and any claim that the rules of JAMS are unfair or should not apply for any reason.
You and Drift agree that any dispute arising out of or related to these Terms, the Services, or the provision, delivery or use of the Supply is personal to you and Drift and that any dispute will be resolved solely through individual arbitration and will not be brought as a class arbitration, class action or any other type of representative proceeding.
You and Drift agree that these Terms affect interstate commerce and that the enforceability of this Section 16 will be substantively and procedurally governed by the Federal Arbitration Act, 9 U.S.C. § 1, et seq. (the "FAA"), to the maximum extent permitted by applicable law. As limited by the FAA, these Terms and the JAMS Rules, the arbitrator will have exclusive authority to make all procedural and substantive decisions regarding any dispute and to grant any remedy that would otherwise be available in court; provided, however, that the arbitrator does not have the authority to conduct a class arbitration or a representative action, which is prohibited by these Terms. The arbitrator may only conduct an individual arbitration and may not consolidate more than one individual’s claims, preside over any type of class or representative proceeding or preside over any proceeding involving more than one individual. You and Drift agree that for any arbitration you initiate, you will pay the filing fee and Drift will pay the remaining JAMS fees and costs. For any arbitration initiated by Drift, Drift will pay all JAMS fees and costs. You and Drift agree that the state or federal courts of the State of Washington and the United States sitting in King County, Washington have exclusive jurisdiction over any appeals and the enforcement of an arbitration award.
Any claim arising out of or related to these Terms, the Services, or the provision, delivery or use of the Supply must be filed within one year after such claim arose; otherwise, the claim is permanently barred, which means that you and Drift will not have the right to assert the claim.
You have the right to opt out of binding arbitration within thirty (30) days of the date you first accepted the terms of this Section 16 by emailing [email protected]. In order to be effective, the opt out notice must include your full name and clearly indicate your intent to opt out of binding arbitration. By opting out of binding arbitration, you are agreeing to resolve Disputes in accordance with Section 17.
Unless otherwise provided for in additional terms, these Terms, the Services, or the provision, delivery or use of the Supply will be governed by and construed and enforced in accordance with the laws of Washington, without regard to conflict of law rules or principles (whether of Washington or any other jurisdiction) that would cause the application of the laws of any other jurisdiction. Any dispute between the parties that is not subject to arbitration or cannot be heard in small claims court will be resolved in the state or federal courts of Washington and the United States, respectively, sitting in King County and Washington.
We reserve the right, without notice and in our sole discretion, to terminate your right to access or use the Supply and our Services. In no event are we responsible for any loss or harm related to your inability to access or use the Supply or our Services.
If any provision or part of a provision of these Terms is unlawful, void or unenforceable, that provision or part of the provision is deemed severable from these Terms and does not affect the validity and enforceability of any remaining provisions.
Drift will make commercially reasonable efforts to provide you with access to the Services and the Supply you request, but Drift does not guarantee continuous access to the Services or a continuous provision of Supply to you. Certain causes and events out of our control (Force Majeure Events) may result in interruptions to the Services or in your Supply. In the event that Drift is rendered unable, wholly or in part, to perform its obligations under these Terms due to events not reasonably anticipated or within our control, Drift will not be liable for any interruptions caused by a Force Majeure Event, and Drift is not and shall not be liable for damages caused by Force Majeure Events. Force Majeure Events include acts of God, fire, flood,, storm, terrorism, war, civil disturbance, acts of any governmental authority, accidents, strikes, labor disputes or problems, required maintenance work, inability to access the local distribution utility system, curtailment by your local distribution utility or Drift’s transportation capacity, the local distribution utility company’s appropriation of energy or power services or supplies, non-performance by the local distribution utility company (including, but not limited to, a facility outage on its energy or power distribution lines or electric facilities), or any other cause beyond Drift’s control.
These Terms, including any additional terms as applicable, constitute the entire agreement between you and Drift relating to your access to and use of the Supply and our Services. The failure of Drift to exercise or enforce any right or provision of these Terms will not operate as a waiver of such right or provision. The section titles in these Terms are for convenience only and have no legal or contractual effect. Except as otherwise provided herein, these Terms are intended solely for the benefit of the parties and are not intended to confer third party beneficiary rights upon any other person or entity.