Drift FAQ
We’ll process your information and work with your local utility to make the switch to Drift.
We’ll e-mail you as soon as your first Drift statement is ready. Make sure to check out your personalized dashboard by logging in, so you can track your impact on the environment and see the breakdown of energy sources you’re using and how much power you consume.
Meanwhile, you get to feel good that you’re going to save money (up to 20% monthly) while helping the environment!
We’ve developed sophisticated algorithms and models to create more accurate forecasts for you. This creates efficiency and the accuracy means you aren’t paying for any inaccurately overpriced energy. Read more about our smart software.
We don’t have fixed rates, because we leverage the latest technology to find the lowest possible price, up to 20% less monthly versus what you’re currently paying.
Your Drift statement includes your Drift power, the local utility’s poles & wires (a.k.a. delivery) charge, and taxes.
Additionally, Drift has done away with opaque fee structures. No long term commitments. No fees. Full transparency.
Regardless of whether a smart meter is present or not we have to forecast your future energy consumption in order to procure power. Those forecasts are what get used to source your power and that's what you get charged for. If we go over, your account will be credited and if we're under, your account will be debited. And if for some reason we're way off, we'll work with you to make it right.
With many projects in the works, we have a hydroelectric partner in South Glen Falls (Upstate NY). We are always in search of as many independent or smaller power generators to sell their excess energy to our customers. We look to these generators first since they provide a resource that impacts their local community and otherwise may not get compensated as we believe they should. Interested in signing up? Send us your info.
We’re working behind the scenes to open Drift in new locations. Want to have a say in where we open next? Vote for your hometown by signing up for the waitlist.
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Contact Drift Support
We’re here to help! Contact us at [email protected] and we’ll get things resolved.
If the power goes out, contact ConEd as they still manage the poles and wires or contact us immediately by calling or texting 844-292-9295 You can also email us.
If you have a gas or electric emergency call 911.